I have recently moved countries and no longer have access to my old phone number, therefore am not able to log into our store - I log in at all so am unable to create a ticket or get recovery codes. The response of logging in and going to support/contact area is not relevant to this situation, please do not recommend this.
I am looking for someone from support to contact me to help with this so we can access our store.
Account email address is richdelinquent@gmail.com
Thank you
Hi, @Emily_Hogan
Sorry to hear you’ve been having issues logging into your account and contacting Support. I’d be happy to help explain the best way for you to gain access to your account again.
To resolve this issue, you will need to reach out to our Support team directly so they can assist you. I understand that you are not able to login, no problem, you can contact our Support without logging in and explain the situation in full. We are not able to provide account-specific support via the Community at this time, so contacting our Support team directly is the only way to help you gain access again. Our team will either be able to disable the two-step authentication process, so you can regain access without your phone number, or they will escalate the request to the appropriate team to get this situation resolved.
To contact our team, please follow the link to our Contact page, from there, you can click Continue without logging in, next you’ll need to search the topic you require help with, such as “logging in”, and then look for the option to Continue to get support. From there, you’ll be able to connect with our team via live chat, email or callback request without logging into your account.
Please let me know if you have any further questions, I’d be happy to help.