Is anyone else having problems loading Shopify Admin this morning? It trys to load Orders or Products but the page won’t stay, it keeps refreshing and then comes up with a 500 error message.
Topic summary
Several merchants report issues loading Shopify Admin: pages (Orders/Products) repeatedly refresh and return a 500 (server) error.
Latest update:
- A Shopify staff member confirms an earlier incident affected admin loading but says it has since been resolved.
- Merchants still experiencing issues are asked to contact Support via the Help Center link provided.
Current reports:
- One merchant can view Orders but not Products; switching to an incognito browser window restores normal access.
- Clearing cookies did not resolve the issue for that user.
Requested follow-ups:
- Staff asks affected users to confirm whether the admin is not loading and to share screenshots of the specific error.
Status:
- Platform-wide issue reportedly resolved, but individual cases persist.
- No confirmed fix for remaining user-specific problems; troubleshooting and support escalation are ongoing.
Hi, @PoppyM . There was an issue earlier today where some merchants were having trouble loading the admin. It has been resolved since then, but if you are still experiencing this please contact our support team through the Help Center so we can look into it with you.
I’m having this too, I can see orders but not products, if I go to incognito mode I can see everything as normal. I’ve cleared all cookies, very frustrating
Hi, @MikeySnowspikes .
Welcome to the Shopify Community, and thanks for joining the thread.
To confirm, your admin is not loading? Could you share a screenshot of the specific issue you’re having?
Looking forward to hearing back.