same issue here. Glad to know it’s being worked on. It took me several hours to figure out the work around as mentioned below.
I have been facing this problem for 3 days. I tried to connect with their customer support but was not satisfied with their advice. I have 310 products, each with 13 variants. I cannot change all of them manually. After being frustrated for 3 days, I wrote an email to the CEO of Printify. Below is her response.”
Dear Anastasija Oleinika,
I hope this finds you well. Mahamood owner of Decco, a mobile case brand. We are experiencing a major issue with Printify: new products published to Shopify show as “sold out,” and some older products also incorrectly display as sold out despite adequate inventory.
Printify support suggested manually updating inventory, but this is unfeasible for our 70+ products, each with 11 variants. This problem has halted our store’s sales for two days.
For your better understanding, we have attached some screenshots of our store showing the problem. Additionally, other store owners have reported similar issues in the Shopify community, as seen in their tweets.
We urgently need a technical solution to fix this synchronization issue.
Thank you for your immediate attention.
Best regards,
[Mahamood]
Hi Mahamood,
Thank you for your message. I am sorry to hear our platform is causing disruptions to your business and customer support wasn’t able to help you. I’ve escalated it to our leadership team. Hope to get back to you soon with a solution.
Kind regards,
Anastasija
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what is your store name iam also saleing iphone cases try to uses theme it free also great them i found
Sense
Thats where im at right now and its so aggervating. this needs a ix ASAP
I could have swore when i opened the Prinitify account there was an option for them to track inventory or I. I haven’t found a setting to turn this off yet google claims there is. Is there someway to do this? As a quick fix for current products i disconnected the shop and reconnected and copied over, then I had to remove all the doubles… Dont want to do it Again. If there was someway to do this I feel like that would be it.
Once I removed Printify all the products stopped being sold out, but as soon as I changed them back to printify they all went back to sold out. /another interesting thing is the few items that were not sold out went to sold out as soon as printify was removed from stocked at and came back in stock when printify was added back. It is super frustrating as we are in the third day of this being broken.
Once I removed Printify all the products stopped being sold out, but as soon as I changed them back to printify they all went back to sold out. Another interesting thing is the few items that were not sold out went to sold out as soon as printify was removed from stocked at and came back in stock when printify was added back. It is super frustrating as we are in the third day of this being broken.
Is this a printify issue or a shopify issue? Nothing seems to work and every item i create in printify shows in stock…while shopify shows out of stock on every single variant.
I have spoke to both organizations support and they both say it is a printify issue. I just want my store operational
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I can’t find it and even switching items to continue selling when out of stock does not resolve the issue
I spoke to a printify agent on live chat last night and they said the issue is widespread and is actively being looked into so hopefully we all have a resolution asap. What they did advise me to do was to add ‘9999’ to every single variant of each design and that will temporarily sort the problem out. However, this is only a short term solution - it doesn’t address the ongoing issue as we have to manually edit the quantities which defeats the whole object of shopify and printify merging in the first place. It’s a joke that it hasnt even been fixed yet - especially when they are a huge company and have limitless resources at their disposal in terms of programmers and tech specialists. Hopefully not much longer though (y)
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Change it in Printify or in Shopify? I can’t do it in Shopify because quantity is greyed out, so I assume they mean in Printify. Did it work?
This does work for now. It is time consuming but at least there is one option.
Go to the product section in Shopify, choose those products having a sold-out problem, select the bulk edit option, then a new table will open. Go to the column button, select the ‘stock at’ option, select and drag to all variants of it, change it to multiple locations, and save. Then again, change it back to the previous setting to remove the sold-out option in Printify.”
When I make them stock multiple locations all items become available (but you can’t check out) then when I switch them back to printify they all just go back to sold out. So this solution at least for me is a waste of time having tried it 3-4 times. At this point I am just going to investigate another vendor it will be a huge pain moving/redoing all my items but if I can expect 3+ days down time with printify they are not an acceptable choice for vendor. I get 24-48 hours it happens but over 3 days into 4 with no end in sight is unacceptable.
Yeah it is a joke tbh but it should get sorted soon. I’d personally wait
and edit quantities to 9999 like the printify agent told me a couple of
days ago. You’ll be able to still sell your items no problem. Then when the
actual problem is solved then happy days.
I am going to start looking at other print on demand vendors today.
This is unacceptable
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Hi there - thanks for the solve. Is this in Shopify or within Printify? Also, can you tell me where the “stocked at” is located?
Thanks for the help!
In shopify.
You need to go to the products affected under the products tab, tick all the products, click bulk edit and then at the tip you will find ‘track quantity’. Make sure that is ticked for all your products.
Then - go to inventory which is the 3rd section down within ‘products’ and you should be able to edit quantities.
So - if the track quantity isn’t ticked under the products tab then you won’t be able to edit quantities under inventory which is under products section.
Hope this helps. If it doesn’t - I don’t mind doing a screen recording and sending you a video to help explain.
GUYS I THINK ITS BEEN FIXED!!! I JUST WENT TO PUBLISH A NEW LISTING AND THE SOLD OUT ISSUE ISN’T THERE AND I ALSO HAVENT HAD TO EDIT QUANTITIES.. THIS IS THE FIRST TIME THIS HAS EVER HAPPENED SO I’M 99% SURE THE PROBLEM HAS BEEN FIXED NOW.