I have been creating POD products on Printify and publishing them to my Shopify store.
I published 50+ products with no issues.
Suddenly, ever since yesterday, every product I have published has this strange bug where it shows all variants as SOLD OUT on my Shopify store front, despite the back end showing the correct stock availability.
I spent over 2 hours on live customer support yesterday with both Shopify and Printify and did not get a fix. Still trying to figure out this MAJOR ISSUE. They were unable to troubleshoot. I also did a lot of research online to try to follow the steps of people that had similar issues, to no avail.
It does not matter which product or provider I use on the printify end. No matter what, any new product I publish shows on my store as sold out.
I have been given a “fix” to add quantities to each variant. Which is a viable workaround to make the SOLD OUT bug go away.
HOWEVER, I find this problematic as it does not actually solve the real issue behind the bug.
How do I know? Because I didn’t have to do that with any of the 40+ products that I successfully published without issue. So entering quantities might be necessary to get new products to work. But it shouldn’t be. I have several products not showing the bug, which I did not have to add quantities to. Anybody want to address this?
I also am facing the same issue but the problem is if i put my quantity on the variants and lets say printify doesn’t have enough on hand to meet the quantity amount that I put
I’m having the exact same issue. 70+ products listed in the last month, and today two new listings are stuck as sold out. I see your follow-up post, how were you able to manually change the inventory quantities? On Shopify its “greyed out” and it’s set as “All in stock” on Printify. I can’t find anywhere to manually input the quantities. Any help with your workaround?
I’m also having the same issue. I chatted in with support twice and I requested for a sync. I’m hoping that this might resolve it and they told me that it might take between 4-48 hours to possibly resolve. Seeing that others are experiencing this seems like it’s a bug or integration issue on either Shopify or Printify’s end. I’ll likely bring this up to support and let them know I’m not the only one experiencing this issue. Hopefully they’ll be able to find the root of it and get it fixed.
I’m having the same issue. It looks like a recent bug because I already have 70+ items on my store that synced just fine. Now I’m adding new items but these are showing as sold out.
The fix that I found is editing the product’s “stocked at”. Removed Printify, click save then refresh the product page. Once it’s showing in stock revert the “stocked at” back to Printify.
Printify’s support said that their tech team is working on fixing this now. Unfortunately, they don’t have a precise estimate time-wise but said that this is being prioritized over other things.
exactly. I have no way of knowing how many of each variant that Printify has on hand. Printify providers are supposed to track their inventory. we’re putting an amount and hoping they have at least that many. I told my customer support agent this, and that even though we’ve found a workaround, it still needs to be escalated so they can fix the actual root of the problem.
go to your products. select product. click on a variant which will bring up an information page. there is a checkbox for “track quantity”, select that box and hit “save”. Now go back to the product and you should be able to input a quantity into that box now. It will be extremely tedious doing that for each variant if you have a lot of them, but at least it gets rid of the bug.
interesting. I’m going to try this. What option did you select instead of Printify? I have “Printify” or “Multiple Locations”, does yours have a different option? I’ll try “multiple locations” and then switch back and see what it does
This is the work around I used as well. I talked to Shopify Support and they are going to bring this issue up with the Printify Development team so hopefully they will get the message and fix this ASAP.
that’s great news! Yeah this workaround works to remove the bug, but there is an even better workaround that Timbangjc found which I have selected as the accepted solution to this problem!
Have we fixed this yet? Nearly my entire store is showing sold out…Which all o the products are in stock. Im having trouble moving my printify stock to Shopify so i can just do it manually. is this possible? should I wait or for this bug to its itself or what?
If I were you I would definitely wait. Should be 48hours turnaround time tops. I don’t think it will take long tbh they have some of the best programmers money can buy. I’m having the same issue but i’m gonna wait cos it’s a lot of work to do only for them to do it and solve the problem.
