I tried to checkout in both test mode and without test mode, neither works.
In the test mode, I used Shopify offered card numbers(visa,mastercard,discover,) it gave me error: street address and postal code doesn’t match, or your card was declined
Without test mode, the card payment gives error that the payment is just not successful. And Apple Pay or google pay doesn’t work either
Hey, @lu2021lu ,
Welcome to the Shopify Community. I’ll be happy to help you out with this!
We have a Help Doc for Placing a test order that I recommend reading through. It goes over two ways to do it: Through simulating a transaction by putting your payment gateway in test mode. Or, how to place your test order with a real transaction:
Which payment gateway are you using? If it’s a third-party payment provider and you are going to simulate the test transaction, the Help Doc linked above has all the specifics of what credit card details to use in the checkout. However, if you are using Shopify Payments, please refer to the Help Doc on Testing Shopify Payments for how to enable test mode, and which credit card details to use to simulate a transaction. It’s common for merchants to accidentally use the wrong credit card digits on each gateway:
Important Note: It’s not advisable to put your checkout in test mode when your site is live; If you were to have your payment gateway in test mode and a customer was wanting to buy something at that time, the customer wouldn’t be able to complete their purchase. This would result in a lost sale, which is what we want to avoid.
Firstly, make sure that you’ve completely set up the payment provider that you want to test. I’d then love to gather a little more information about what you’re seeing here so we can narrow down why you’re currently having difficulty accepting orders.
Were you trying to order through Shopify Payments or a third-party provider like PayPal?
Have you tried processing an order through a different browser? Shopify requires an up-to-date web browser to make sure that you can use all of Shopify’s features without any issues.
When you visit Orders > Abandoned checkouts, select your order, and view the section Additional details, is there a red payment failure message?
If yes, click on the payment event to expand it. Is there are reason or decline code offered to indicate the cause of the failed transaction?
Otherwise, how is the rest of your store coming along? Have you developed a marketing plan yet? The Shopify Blog has a lot of articles with great ideas of how to increase traffic and sales to your store. Hopefully, it’s helpful in determining what will work best for your business.
I look forward to hearing from you,