assistance to claim domain name and migration of data

Shopify Discussion
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Topic summary

A user is transitioning from their Shopify online store (hlaatsy.com) to “Shopify Mobile” and needs help claiming their domain for business email use and migrating existing store data.

Key clarifications provided:

  • “Shopify Mobile” refers to the mobile app for store management, not a separate platform—the web store remains active
  • No migration is needed if simply using the mobile app to manage the existing store
  • Domain can be managed via Settings > Domains and connected to email services (Google Workspace, Zoho) through DNS configuration

If migrating to a new Shopify store:

  • Products and customers: Export/import via CSV files
  • Orders: Require third-party apps like Matrixify or Cart2Cart (no native import)
  • Professional assistance recommended to avoid data loss or DNS misconfiguration

Mobile optimization suggestions:

  • Use mobile-optimized themes (Dawn, Debut, Turbo)
  • Test with Google Mobile-Friendly Test
  • Consider third-party apps (Tapcart, Plobal Apps) for native mobile app development

The discussion remains open with no confirmation from the original poster on their specific needs or chosen solution.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
1

Dear Shopify Support Team,

I hope you’re doing well. I previously purchased a domain through Shopify for my online store (hlaatsy.com), but after some time, I found that Shopify Mobile provides better traction for my business. As I transition to Shopify Mobile, I would like to understand the process for claiming my domain so I can continue using it for my business email.

Additionally, I’d appreciate your guidance on whether I’ll be able to migrate my existing data from my online store to Shopify Mobile and the steps involved.

Thank you for your time and support—I look forward to your response.

Best regards,

Faith

2

Hi @Hlaatsy

You can continue using your domain (hlaatsy.com) by going to Settings > Domains in your Shopify admin. From there, you can manage or connect the domain to your business email (via Zoho, Google Workspace, etc.) by updating the DNS records.

Regarding migration: if you’re just switching to the Shopify mobile app, no migration is needed—your store data stays the same. But if you’re moving to a new Shopify store, you’ll need to export/import products, customers, and orders via CSV files, or use the Store Importer app.

That said, this process—especially DNS configuration and structured data migration—is best handled by a professional to avoid any data loss or domain/email misconfigurations. If you’d like my assistance, I’d be happy to help at a very reasonable cost.

If it resolves your issue, please mark my answer as a solution, or if you want me to fix this, tap on Wtsp

3

Hi Faith,

Here is a potential solution! Please make sure your data is backed up before making any changes.

Transitioning from Shopify Online (Web) to Shopify Mobile while migrating your store data involves both technical and operational steps, depending on exactly what you’re aiming to do. Here’s a clear breakdown:

:counterclockwise_arrows_button: Understanding the Transition

Shopify Mobile refers to the Shopify mobile app experience — for managing your store, not hosting it. Your domain and storefront remain on the web, but Shopify Mobile helps you manage:

  • Orders

  • Products

  • Inventory

  • Customers

  • Marketing

  • Analytics

If you meant transitioning how your store appears on mobile devices (e.g., optimizing for mobile visitors), that’s a design and theme issue.

If you meant moving your online presence from a web-first to a mobile-app-first store (e.g., launching a mobile app for your store), that’s a more complex project involving third-party apps or custom development.

:package: Data Migration Checklist (Shopify to Shopify)

If you’re migrating from one Shopify store to another, here’s what you should migrate:

1. Products- Export via Products > Export (CSV file)

  • Import into the new store via Products > Import

2. Customers- Go to Customers > Export

  • Import on the new store

3. Orders- Cannot be imported into Shopify natively

  • Use an app like Matrixify or Cart2Cart if you need order history

4. Themes and Customizations- Download the theme (ZIP) from Online Store > Themes > Actions > Download theme file

  • Upload it to the new store

5. Pages, Blogs, and Navigation- Manually recreate or use an app like Matrixify

  • For small stores, manual copy-paste is often easier

6. Domain- Go to Settings > Domains

  • If you’re transferring domains between Shopify stores:

    • Remove the domain from the old store

    • Add it to the new one

    • Update DNS if needed

:wrench: Shopify Mobile-Specific Considerations

If you’re focusing on improving the mobile user experience, here’s what to focus on:

Mobile Optimization Steps- Use a mobile-optimized theme (e.g., Dawn, Debut, or Turbo)

  • Test mobile view in Shopify theme editor

  • Use tools like Google Mobile-Friendly Test

  • Minimize popups and large images on mobile

:mobile_phone: Creating a Mobile App for Shopify Store

Use third-party apps like:

  • Shopify’s Shop App (automatic)

  • Tapcart, Plobal Apps, or MageNative (build native iOS/Android apps)

  • Custom development with Shopify Storefront API

Feel free to check out our host of applications here, for all of your bulk sale and discount needs!
If this solved your problem, we would really appreciate it if you gave a like and mark Solved!