Authenticating my Domain through DMARC is broken?

Shopify Discussion

Topic summary

A user is struggling to authenticate their email domain through DMARC for Shopify. The main issues are:

Primary Problems:

  • When clicking “Review configuration,” no DNS records are displayed (typically 4 records should appear for copying)
  • The domain is purchased through Shopify itself, which may complicate the setup
  • DMARC Inspector shows a valid DMARC record exists, but Shopify continues to show “Domain authentication pending”

Current Status:

  • User received help from another community member who has since deleted their response
  • Attempted solutions included re-entering the email and waiting 24 hours, but authentication remains incomplete
  • The “pending” message persists beyond the stated 24-hour timeframe

Resolution: The issue remains unresolved. The user is seeking additional guidance on why Shopify isn’t recognizing the DMARC authentication despite external validation tools confirming the record exists.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
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I have been in the long process of trying to create a working website. I am trying to set up a DMARC record due to Shopify telling me that my email domain hasn’t been authenticated and will see my email as something else. Every thread or tutorial I find shows that under “Review configuration” it will list the 4 records that need to be copied and pasted.

  1. The first issue is that I don’t get provided any records when I click this option.

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  1. The second issue is that my domain is provided BY Spotify.

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  1. The final issue is when I check DMARC Inspector and put my domain, it says I have a valid DMARC record, but Shopify disagrees.

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No matter what I do I can’t seem to complete: “Domain authentication for this email is pending. This can take up to 24 hours.” Any help is appreciated greatly!

3 Likes
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Thank you! I re-entered the email and yet still I am not getting the 4 records typically provided. I also tried your 3. solution as well to no luck! I will wait 24 hours after doing these activities and see if anything has authenticated or updated. I will update this thread once 24 hours have passed or if I get any sort of change.

2 Likes
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Replying to my own message as I noticed the individual who helped me ended up deleting their response. Regardless, I followed what they said to no avail, I am still having issues. Any help is still appreciated.