I’ve seen a new issue while working with automatic discounts I’ve never encountered before, which is the error code “ACTIVE_PERIOD_OVERLAP: The active period overlaps with that of another price rule”. I’m familiar with “MAX_APP_DISCOUNTS: The active period overlaps with that of another price rule”, which is triggered when you try to create more than 5 app discounts at a given moment. The ACTIVE_PERIOD_OVERLAP code was triggered when I tried to create only the 2nd active code.
Disabling the first code allowed me to create the second, but I am unable to re-enable the first code without disabling the newly created code.
Does anyone know what ACTIVE_PERIOD_OVERLAP means? It seems like it’s preventing me from having more than one “live” app discount at any given moment, but I’ve done this with multiple codes for other stores before.
That’s what confuses me the most, because in another store of mine I am able to create up to 5 active automatic app discounts without issues. Their status says ACTIVE, and their end dates are all NULL, which indicates they are all active in the same period.
In that store, when I try to create the 6th active auto app discount, I get the error code “MAX_APP_DISCOUNTS”, which coincides with the documentation you linked. However, in another store, when I try to create just the 2nd active auto discount, I get the “ACTIVE_PERIOD_OVERLAP” error code.
Are you aware of any store configurations and/or customizations that could be limiting how many auto discounts can be active in a given period?