Automatically print receipts - not working

Retail & Point of Sale
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Topic summary

A user reports that automatic receipt printing fails in their POS system. Manual printing via the “print receipt” button works correctly, but enabling “Automatically print receipts” in Settings causes the system to freeze on “Printing Receipt…” and prevents any further printing.

Troubleshooting attempted:

  • Tested with multiple printer models (Epson and Star Micronics)
  • Tried both Bluetooth and WiFi connections
  • Tested across different devices (phones and iPads)
  • Uninstalled and reinstalled apps
  • Verified printer connections

Current status:
The issue persists across all configurations, suggesting a software bug rather than hardware/connectivity problem. The user has been advised to contact Shopify support for further investigation, as standard troubleshooting has not resolved the issue.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

Hello,

When I place an order, and on the last screen I tap on “print receipt” everything works great. But when I go to Settings > Receipt settings > Automatically print receipts, it does not work. I cannot even tap on the “print receipt” anymore because it is stuck on “Printing Receipt…”. We need that to happen so the staff can take care of orders in the back.

How can I have the receipt print automatically on all orders placed with the POS? I have both the Epson and Star micronics, both have the same issue on Bluetooth and Wifi so it must be a POS software issue.

Thank you

2

Hey there Jack @JackTr Have you tried out all the basic troubleshooting steps like uninstalling and re-installing the apps? If you’ve done those as well as cross checking the printer connection, then I highly recommend reaching out to Shopify support to see if they can give you any further clarity on what the issues may be.

3

Yes :disappointed_face: Sadly and I also tried with different devices (phones and ipads).

I’ll reach out to support thank you!