best way to support customer?

Payments + Shipping & Fulfilment
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Topic summary

A new Shopify store owner is seeking recommendations for managing and tracking customer issues such as refund requests and shipping status updates.

Suggested Solutions:

  • Zendesk: A dedicated app exists for Shopify integration, enabling automated ticket creation for customer inquiries
  • Zapier: Allows integration between Shopify and various third-party services for workflow automation

The original poster expressed interest in exploring Zapier’s integration capabilities. The discussion remains open for additional suggestions or implementation guidance.

Summarized with AI on November 4. AI used: claude-sonnet-4-5-20250929.
1

Hi,

Newbie to Shopify store. What is the best way to process and track customer issues? For example, a customer wants to refund a purchase, or track the shipping status. Could we automatically create a ticket in some ticketing system, such as HubSpot Ticket, Zendesk? Thanks!

2

There is a ZenDesk app for Shopify.

There is also Zapier to integrate your Shopify store automations with other services.

3

Thank you @tim_1 ! Zapier integration looks interesting.