best way to support customer?

Payments + Shipping & Fulfilment
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1

Hi,

Newbie to Shopify store. What is the best way to process and track customer issues? For example, a customer wants to refund a purchase, or track the shipping status. Could we automatically create a ticket in some ticketing system, such as HubSpot Ticket, Zendesk? Thanks!

2

There is a ZenDesk app for Shopify.

There is also Zapier to integrate your Shopify store automations with other services.

3

Thank you @tim_1 ! Zapier integration looks interesting.