Hi,I have a big problem with my shopify store that I didnt know about it..I need to resolve it please..Im using shella theme for my website, all is good but i have a big problem
When Im entering on my website from older devices , for exemple under iphone 8, under samsung galaxy s7 ,the website doesnt load normally..I can t see pretty nothing important (ex: the product photos,product sliders) :(( ..I really need to make it good on all devices, please help
Topic summary
A Shopify store owner using the Shella theme reports a critical loading issue affecting mobile devices. The website fails to load properly on older smartphones (iPhone 8, Samsung Galaxy S7), preventing users from viewing essential content like product photos and sliders. Another user has offered to investigate by requesting the store URL for troubleshooting. The issue remains unresolved and requires urgent attention, as it impacts the siteโs functionality across multiple mobile devices.
Hey @sao
Can you share your store url and let me have a check?