hazeltons.ca (igift.myshopify.com) has running this shady business for last few years and by their marketing emails i was convinced now that they have improved and now must be doing fair business in this market. I placed the corporate order and our order was never got delivered and when we contact customer service they always refused to refund and kept promising that you will get your order and now eventually they have blocked my email and phone number so i can’t even reach at to them and this is how they replied to me very unprofessional and always hide behind the shipping company saying we do not control.
: 1* Star on Google Review → Check Google Reviews here Lot of people complaining about fraud products they must be doing drop shipping or something which is really bad.
: 1* Star on Trust Pilot → Check Trust Pilot Reviews People are trying to get hold of the customer service or someone they never entertain you for anything just say they can not do anything and block emails and calls.
There has been few articles about this SCAM business i got to know when i started to do more research about this business and I find out that even people went to CBC.ca NEWS and complained about how they scam people including their management Here is the article from CBC https://www.cbc.ca/news/canada/toronto/gift-basket-rotten-fruit-1.5360206
Here are the few links I found related to this SCAM business:
Even after looking at these review we found even more horrible things from their employees that they are asking employees to send the expired products to customers and owner is not running business under real name either The owner (who goes by a FAKE name Mark Roberts but his real name is Loren Drotos) sends harassing messages all day and here are the references to review:
Shopify is completely responsible for this Biggest scam as they are helping this business to run and scam more people, first time i was scammed in 2021 and I decided to just move and now again I placed corporate order just because of their marketing emails and it was worth of over $20k order and it got never delivered it is biggest SCAM ever.
Looks like many people already complained to shopify and submitted the AUP form but no action has been taken
Shopify Please look into this matter and take action, as you many people complained before to Shopify and action has never been taken. It makes us feel that Shopify is supporting these type of Shady / SCAM businesses.
I’m sorry to hear you’ve had such a negative experience with your online order, and I appreciate you taking the time to collect this information and share your findings here.
According to Shopify’s Terms of Service, store owners are responsible for their store policies and business practices. However, they are also expected to follow Shopify’s Acceptable Use Policy.
The Acceptable Use Policy is in place to protect the integrity of our platform, and if you believe a business that uses Shopify is violating this policy, you can submit a report to our team here. When we receive a report, we will review and take action accordingly, depending on our findings. For privacy reasons, we are unable to share the results of these investigations.
Thank you again for taking the time to share this information.
Thank you very much for the quick response, but If you look into this detailed case many people have submitted the AUP report form before including me and no action has been taken or no response from shopify I received which makes me worried why shopify is supporting such businesses.
When looking at the Shopify’s AUP policies I can see there are so many things that are being violated just by looking at the customer complains and employee feedbacks, here are the few points I will highlight based on the reviews and me / customer experiences, and hazeltons.ca did the violation ofIllegal activities & Intellectual property as per the AUP policies.
Employees are complaining about Owner pushing their staff to clean the expiry dates so he can use those products in the gift baskets, I don’t think this is right thing to do it with their customers and its been happening from last few years as you can see employee reviews over the last 2-3 years they are complaining about this. You can take a look into these screenshots:
Its just not this one thing, Please Please Please look into the review links that what people are going through the problems now, many people like me who places orders they never received and all of the frustrated people are out there and posting just google, trustpilot, yelp reviews but this business is continuing to ripping off customers. I am as a customer point of view Shopify is not looking into this matter closely and supporting this business. This business should shut down there is no way that anyone can send expired products to their customers and half of the time hazeltons.ca never delivered the orders as as you can see this from the all reviews. Shopify Please shut down this business.
Thank for Sarah for sharing your experience in detail here but I have the same experience with my orders and this is horrible that hazeltons.ca store is still doing business on Shopify it is really bad that Shopify isn’t taking any action against such fraud businesses and they are stealing millions of dollars from customers.
Shopify should not allowed these illegal activities and support this store, this store needs to be closed as soon as possible. I have posted google, yelp reviews but nothing is helping. I hope leaving review here would be helpful as Shopify personally look into this.
Here is my husband google review screenshot for sharing our experience with hazeltons.ca,
@Sophia I would suggest to take some time and read reviews from other people as well. This company has few other fraud gift baskets websites.
Thank you, @courtneyp . I can see the reviews that have been shared here, and I understand that many customers are upset about their experiences with their online orders.
Have you submitted a report to Shopify? As mentioned in my previous reply, we will review these reports and take action accordingly, depending on our findings. For privacy reasons, we are unable to share the results of these investigations.
Yes this is really big scam and hiding since many years based on what I am reading on the internet even they also got fine for not doing business by following the provincial Health and Safety guidelines
This business should really shut down as soon as possible if Shopify doesn’t take actions we should register cyber complain. @Sophia / @Shopify_77 should look into this seriously seems.
I too have had an awful experience with Hazelton’s Gifts. I purchased a bottle of wine, 4 cupcakes and a balloon to surprise my son for his birthday (over $90.00). I requested a Yellow Tail Shiraz wine and they substituted a much cheaper wine, and not a Shiraz. My son did not like it and it was undrinkable for him. The cupcakes arrived tossed around in the box with icing everywhere. When I contacted Hazelton’s, at first they responded, but it was all the generic responses and implying that if I had sent the order by “express” delivery, the cupcakes would not have been damaged (makes no sense as it was the delivery company that was reckless), and they also said they had the right to substitute. I advised I was fine with that but they didn’t even substitute another Shiraz (although I find it hard to believe the liquor store was out of the Yellow Tail Shiraz and feel they just chose a cheaper red wine for a larger profit). As for the cupcakes, their response was that while they may have been messed up, they were still edible. This was response was insulting as the delivery was a gift and presentation is important! The mess of the cupcakes is not acceptable and they advised that they don’t recommend sending perishables. My question is, why do they offer then if they cannot provide good delivery? Photos are below on what was delivered. They initially promised a refund but then stopped responding and said a refund was not in order as the food was still edible. This is the worst company and the WORST customer service I have ever dealt with. They also say they get too many orders to consult customers on substitutes. They DON’T CARE once they have your money, which they take immediately!
It looks like @Shopify_77@Sophia doesn’t care either, I really wish if there was a system who could control and make sure the real businesses are running on all of these online platforms.
I feel now like @Shopify_77 is supporting these scam business to run and steal our money.
Can someone look at this post and shut down the business, that website needs to taken it down asap. There are so many customers like us already going through this scam, also please check the reviews if you want.
Thank you @sarah1988 for your support! I really was disappointed to see my birthday surprise show up in such a condition, and to have the wine replaced with a crappy (likely cheaper) red wine. So unprofessional!
Hi, everyone. I appreciate you continuing to share your experiences in this thread.
As I’ve mentioned in my previous replies, if you believe a store is using Shopify and is in violation of Shopify’s Acceptable Use Policy,please submit a report here. This allows our team to investigate the details of your experience, determine whether the business is in fact using Shopify, and if so, whether they are in violation of Shopify’s Acceptable Use Policy. Action will be taken accordingly, but we cannot share the details of our investigation for security reasons.
The feedback in this thread cannot be considered as a formal report. Thank you for taking the time to submit a report at the link above.
I’m hoping the store was shut down with the amount of complaints it’s received. Yes the buyer should beware in any sight with any purchase But your organization should hold these sellers accountable because it’s bad for business.
