Billing issue

Shopify Discussion

Topic summary

A new Shopify merchant on the $1/month Basic Plan accidentally installed paid apps while exploring the platform, resulting in an unexpected $30 charge they cannot afford.

Key Points:

  • User uninstalled all paid apps and wants to continue with only the Basic Plan
  • Requesting removal of app-related charges from current invoice
  • Claims lack of understanding about how app billing works
  • Currently unable to pay the $30 total charge

Community Advice:

  • Request a waiver for the app charges given the learning curve
  • Consider pausing the store temporarily if charges aren’t waived to prevent further billing
  • Going forward: only install free apps and review billing information before installation

Status: The issue remains unresolved. The merchant has reiterated their request for charge removal but is awaiting official Shopify Support response (note: this is a community forum, not direct support channel).

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
1

Subject: Billing Issue – Request to Remove App Charges and Keep Basic Plan

Hello Shopify Support,

I hope you’re doing well. I’m reaching out because I’m facing a billing issue with my Shopify account.

I initially subscribed to the Basic Plan, which was offered at $1 per month, as I’m just starting out and still testing the platform. However, during my exploration of Shopify, I mistakenly installed a few paid apps without realizing they would add extra charges to my bill. I had no proper understanding at the time, and I did not intend to use any of these apps seriously.

I have now uninstalled all the apps, and I do not wish to use any paid apps going forward. However, Shopify is still attempting to charge me $30, which includes these unwanted app charges. I currently do not have sufficient funds to cover this amount. I am only able to pay the $1 basic plan fee as originally planned.

I kindly request your assistance in removing the app-related charges from my current invoice so that I can continue using Shopify on the $1 Basic Plan only. I am still learning and would greatly appreciate your support in helping me correct this mistake.

Thank you so much for understanding and I look forward to your guidance on resolving this issue.

Warm regards,

Muhammad Haris Shafiq

Store Name: The Shop Verse

Email : theshopversestore@gmail.com

2 Likes
2

Request a wavier for the $30 app charges since you are on the $1/ month plan and still learning

If charges aren’t waived, consider pausing your store temporarily to avoid more billing

Going forward, only use free app and check billing info before installing anything

3

Hi Shopify Support,

Thank you for reviewing my situation. I really appreciate the support from the community. I’ve uninstalled all paid apps and wish to continue with just the $1/month Basic Plan. I’m still learning the platform and kindly request that the app-related charges be removed so I can move forward.

Thanks again for your help and guidance!

Warm regards,

Muhammad Haris Shafiq