i have a basic plan at $39 dollars, why does shopify charge me $138 monthly?
Hi @colder-ice
Check your billing section under ‘Settings’ > ‘Billing.’ It could be app subscriptions, transaction fees, or other charges.
If it still doesn’t add up, please contact Shopify support.
Contact shopify and check billing.
Hi @colder-ice
Sounds like there might be additional charges on your Shopify bill beyond just the Basic Plan ($39/month). Here are a few things to check:
- If you’ve installed any paid apps, their fees are added to your monthly bill. Check your Billing section in Shopify to see app charges.
- If you’re not using Shopify Payments, you may be charged extra transaction fees per sale.
- If you purchased a domain through Shopify, you might have been billed for an annual renewal.
- Did you accidentally upgrade to a higher plan? Check your Plan & Permissions settings.
Let’s go to Settings → Billing in your Shopify dashboard to see a breakdown of charges
No noand no. I didnt add anything. There is to many hidden fees. I canceled
the while website until i can talk to a representative. I doubt there is
any real person to help with these real questions i have. This is a
problem. And not good for business. Ive been charged near 1000 dollars and
have not made a sale! It’s ridiculous to be honest. Theres got to be a
better way or better platform. I consider this a loss of a lot of money.
Hope someone can call me back about this.
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how doni contact support? Please share. The system i automated AI. Doesn’t work for me
Ok, understand. Hope you get this sorted quickly. Hang in there!