plan

Shopify Discussion

Topic summary

A user on the Basic plan ($39/month) is being charged $138 monthly and reports nearly $1,000 in total charges despite making no sales.

Suggested troubleshooting steps:

  • Check Settings → Billing for itemized breakdown
  • Review paid app subscriptions
  • Verify transaction fees (if not using Shopify Payments)
  • Check for domain renewal charges
  • Confirm plan tier hasn’t changed

Current status:
The user denies adding apps or making changes, expressing frustration with “hidden fees” and difficulty reaching human support beyond automated AI systems. They have canceled their website pending resolution and are requesting a callback from a representative. Other participants acknowledge the situation but cannot provide direct support access beyond directing to Shopify’s official channels.

Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

i have a basic plan at $39 dollars, why does shopify charge me $138 monthly?

2

Hi @colder-ice
Check your billing section under ‘Settings’ > ‘Billing.’ It could be app subscriptions, transaction fees, or other charges.

If it still doesn’t add up, please contact Shopify support.

3

@colder-ice

Contact shopify and check billing.

4

Hi @colder-ice

Sounds like there might be additional charges on your Shopify bill beyond just the Basic Plan ($39/month). Here are a few things to check:

  • If you’ve installed any paid apps, their fees are added to your monthly bill. Check your Billing section in Shopify to see app charges.
  • If you’re not using Shopify Payments, you may be charged extra transaction fees per sale.
  • If you purchased a domain through Shopify, you might have been billed for an annual renewal.
  • Did you accidentally upgrade to a higher plan? Check your Plan & Permissions settings.

Let’s go to Settings → Billing in your Shopify dashboard to see a breakdown of charges

5

No noand no. I didnt add anything. There is to many hidden fees. I canceled
the while website until i can talk to a representative. I doubt there is
any real person to help with these real questions i have. This is a
problem. And not good for business. Ive been charged near 1000 dollars and
have not made a sale! It’s ridiculous to be honest. Theres got to be a
better way or better platform. I consider this a loss of a lot of money.
Hope someone can call me back about this.

1 Like
6

how doni contact support? Please share. The system i automated AI. Doesn’t work for me

7

Ok, understand. Hope you get this sorted quickly. Hang in there!