Billing Issues

Shopify Discussion

Topic summary

An expired Shopify account (over two months) cannot be accessed, yet billing deductions/messages continue every 2–3 days. The user seeks to change or delete billing details on that account.

Recommended actions:

  • Contact Shopify Support (chat, email, phone) via the Help Center with the account email and billing details; ask them to verify if the store or subscriptions remain active and to remove/update billing info.
  • Check the payment method (credit card or PayPal) for recurring payments (automatic periodic charges); cancel any PayPal subscription or ask the card issuer to block further charges.
  • Confirm whether any store under the user’s name wasn’t properly closed or has active app subscriptions; request closure if found.
  • If charges persist, dispute them with the bank/credit card provider using evidence the account is inactive.
  • If only emails are received, use the unsubscribe link.

No resolution reported; steps provided, outcome pending.

Summarized with AI on December 17. AI used: gpt-5.
1

How can I change or delete my billing details from one shopify account someone create for me?

The account has expired more than two months ago (thus cannot log in) but have been receiving deductions or billing messages every 2-3 days

2

If your Shopify account has expired but you’re still receiving billing messages or deductions, there are a few steps you can take to address this issue:

1. Reach Out to Shopify Support

Since your account has expired, you likely can’t log in to make changes to your billing details or cancel the account yourself. Contact Shopify support directly through their help center:

  • Visit the Shopify Support Page.
  • You can request assistance by chat, email, or phone.
  • Provide them with any account-related details, such as the email associated with the account and any billing information you’re seeing.

Explain the situation, including that the account expired two months ago and you’re still receiving billing messages.

2. Check Your Payment Method

If you have a recurring payment method (like a credit card or PayPal) connected to the Shopify account, check if it’s still linked to the expired store:

  • Contact your payment provider to see if they can block or stop any further charges from Shopify.
  • If the charges are through PayPal, you may be able to cancel recurring payments directly from PayPal’s dashboard.

3. Look for any Open Accounts or Unclosed Stores

It is possible the account was not properly closed or canceled, and Shopify is still billing for an active plan or app subscriptions. If you can get support from Shopify, request a check for any open stores under your name.

4. Dispute the Charges with Your Bank

If you’ve exhausted all options, you can dispute the charges with your bank or credit card provider. Be sure to present evidence that the account is no longer active.

5. Unsubscribe from Shopify Emails

If you’re only receiving billing messages but not being charged, you can unsubscribe from Shopify emails to stop the notifications. There should be an unsubscribe link at the bottom of those emails.

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