Hi,
I’m have a problem, i have my shopify partner account, I developed a store for a customer for months, it took time and stuff. I transferred the store to my client account that have bought a yearly plan on august. But the plan is activated on a random, empty, useless store that we don’t use, and won’t use. We tried to reach out to the support couple of time from yesterday but we just had… nothing at all, no solutions, only apologises and thanks for our patience in the chat… We understand if the refund is not possible, we asked to have a transfer of the plan to the other store or to have the store back to the partner account to download the code and upload it on the activated account, but nothing at all, no answer!
We want to know if someone could help us please!
We just want to use the shopify platform, nothing else, right now it’s not possible to transfer the store back because they ask to buy a plan (We already have one :))
Thank you