Store transferred but client sees blank store

Shopify Discussion

Topic summary

Issue: A Shopify Partner transferred a completed store to a client via the Partner dashboard. The client received the email, signed up, chose the Basic plan, but sees a blank store after logging in.

Observed details:

  • The partner was removed from the store and no longer sees “Cancel Transfer,” suggesting the transfer completed.
  • Attempting to access the store via Collaborator access prompts the partner to choose a plan, indicating they cannot enter the store as a collaborator.

Key terms:

  • Partner dashboard: Shopify’s interface for partners to build and manage development stores.
  • Collaborator access: A way for partners to access a client’s store without a full staff account.

Advice given: Contact Shopify Partner support (link provided) so they can authenticate the partner account, review the transfer details, and explain why the store appears blank and collaborator access is blocked.

Status: Unresolved. Next step is to reach out to Partner support for investigation and clarification; no cause or fix identified in-thread.

Summarized with AI on December 25. AI used: gpt-5.
1

Hi,

This morning I transferred a complete store from my Partner dashboard to my client using his name and email ID.

He received the mail and signed up for the store and chose Basic plan. But, once logged in, he sees a blank store.

I have been removed from the store and don’t see the “Cancel Transfer” option too. This means the store was successfully transferred.

Now, when I try to access the store via Collaborator access, it asks me to choose a plan.

Can anyone tell me what has gone wrong here?

Thanks,

Rinkesh

2

Hi @rinkesh81 ,

I would recommend contacting our Partner support team about this as they can authenticate you on your Partner account and look into details of the transfer. They should be able to clarify why this has occurred.