BOLD Subscriptions outrageous billing errors

Shopify Apps

Topic summary

Main issue: Reported billing errors with Bold Subscriptions V2, specifically incorrect transaction fees charged on three consecutive days.

Recent update: Bold acknowledged the mistake and said Shopify will refund the incorrect charges in a few weeks, while Bold will immediately charge the correct fees. The user highlights delayed, generic support responses despite multiple status updates.

Context: Following a problematic migration from V1 to V2, the user reports recurring failures where many subscriptions do not process regularly and criticizes the effectiveness of first-tier support.

Impact: The user is frustrated by cash flow implications (being recharged now while refunds are delayed) and overall reliability concerns with the app.

Actions/next steps: The user is considering switching to an alternative provider (e.g., ReCharge), despite acknowledging those platforms also have issues.

Open questions: The post asks if others have experienced the same billing errors, suggesting potential wider impact. No resolution yet; the situation remains ongoing with pending refunds and no confirmed fix beyond the acknowledgment.

Summarized with AI on December 21. AI used: gpt-5.
1

Has anyone else been affected by the recent transaction fee billing errors by Bold Subscriptions V2?

It is absolutely outrageous!!!

I first saw a red flag when I got charged transaction fees by Bold 3 days in a row. I sent them and email, and after repeated “status updates”, they FINALLY replied today. Their solution?

“Sorry we made a mistake. Shopify will refund you the incorrect amount in a few weeks. In the meantime, we are going to go ahead and charge you the correct amount right away”.

i sent a follow up email to their customer service manager and got a generic reply that didn’t address my question. All this, on the heels of a horrendous migration experience from V1 to V2, numerous issues with large numbers of subscriptions not processing on a regular basis, and the absolute ineptitude of their first tier customer service team, and now this.

I know the other alternatives like ReCharge have their own problems, but I absolutely want to jump ship. Bold is absolute joke.