Issue: A merchant accidentally purchased the Loft theme on Sunday, August 4, despite already owning and using it, and asks to cancel the purchase and avoid being charged.
Latest guidance: A community member advises that refunds must be handled directly by Shopify Support. The merchant should go to the Shopify Help Center, describe the issue in the AI chat, and continue until options like “I still need help” or “chat with a support advisor” appear to reach a support agent.
What support can do: Review billing history and process a refund if eligible/possible.
Status: No refund or cancellation confirmed within the thread. Next step is for the merchant to contact Shopify Support; outcome pending.
hi there,
on sunday 4th august i bought a theme from the shopify theme catalouge called Loft, by mistake, I already have this theme and am using it at the moment on my website, please can you cancel the theme i bought on sunday 4th august , and will i be charged for it,
thank
manzoor jalal
Hi @manz15462 !
For any refund request, you will need to directly reach out to Shopify support team so, they can check your billing history and process the refund if possible. You can reach out to them by going through their Shopify Help Center and enter your concern on AI chat box, respond to it until the “I still need help” or “chat with a support advisor” option appear.