I found a service that charges $0.032 / reply. This is insane.
Did anyone successfully manage to lower down customer support cost with any fully ai driven chatbot?
Even sales assistant are very expensive. Or is it just me?
Love to know any service you are using.
Hi @AatirK
I recommend you give Tidio Chatbot a try. Their pricing is more affordable, starting at $29/month for 2K visitors reached/month. This gives you access to chatbot templates and a chatbot builder to build conversation scenarios tailored to your preferences.
You can find more information about their pricing here: https://www.tidio.com/pricing/chatbots/
I hope that this helps!
It isn’t, it’s $1.8 / conversation (with tokenization limit).
Aartirk,
I suggest you try Gleen AI (https://apps.shopify.com/gleen-ai?st_source=autocomplete).
Gleen AI charges (essentially) $1 per 30 minute conversation. A conversation can consist of any number of messages within a 30 minute span. If the conversation last longer than 30 minutes, the Gleen AI assumes a new conversation has started.
Calling best-of-breed LLMs can be expensive, but (1) it’s a much better user experience than older chatbot technologies that use rules/decision trees, question matching, keyword matching, and NLP (2) using generative AI automatically makes your chatbot fluent in 100+ languages and (3) even at $1/conversation, it’s typically a good deal relative to hiring customer support agents.
Thi
Out of curious why do you think this is expensive? The question is how much would it cost if you had a person responding? Particularly with western wages.
In any case, we have built a Shopify AI chatbot that starts from $9 / month only. In fact, we’ve went beyond that and implemented AI agents that give product recommendations like a shopping assistant would do. For example, what is the different between the most expensive and cheapest bag? And it will autonomously recommend items.
On average Zipchat AI converts 14% of chats into sales.
This basically makes irrelevant any price you’re paying. You can also schedule a demo from their website, they’ll show you what I’m talking about.
If you have 100 conversations per day, that’s 14/sales day. 3000 convs per month, avg 3 replies per chat would put you in the most expensive tier, $499/month. But that’s also a 14*30 sales = 420 sales. If you have an AOV of “only” $50, that’d be $21,000 in additional sales. Of course you can have higher AOV. But still, in this example you have a 42x ROI. Not bad.
Hey you can checkout my app https://apps.shopify.com/debales-ai-chatbot
we don’t charge per message nor do we have any limits on the message but we have limitation on product.
@AatirK , you’re definitely not alone in feeling that way—those per-reply costs can add up quickly, especially as your store grows. Many merchants have been looking for AI-driven solutions to reduce support costs without compromising customer experience.
One service worth exploring is Chattly | Customer Chatbot AI. It’s designed specifically for Shopify and focuses on automating a wide range of customer service tasks like:
Since it’s fully AI-driven, there’s no per-reply fee—making it a much more cost-effective alternative to human agents or pay-per-message services. Some merchants have even replaced their entire front-line support with Chattly and only escalate complex cases when needed.
If your goal is to lower costs while still delivering fast, personalized service, it’s definitely worth testing. You can find it on the Shopify App Store and start how it works for your store.
Happy to share more if you have questions about setup or features!
And you know what’s even better? Chattly has a free plan!
This webinar will solve all your related doubts we are going to discuss all pros & cons and usecases of Ai chatbots do checkout https://zoom.us/webinar/register/3417477370941/WN_pUxvpEhXRV6AZSYJtR-8HQ
AI chatbots can definitely help reduce support costs, but only if they’re set up with the right context and data.
At Tidio, we’ve seen that merchants get the most value when they train the bot on things like product info, shipping policies, and common questions (e.g. “Where’s my order?” or “Do you ship internationally?”). It’s not fully human-level, but for repetitive pre-sale and order-status queries, it can handle a big chunk of support volume and free up time for more complex customer needs.
Our Starter plan is around $24/month for up to 100 AI-driven conversations. Once the bot is handling common requests on its own, the cost per conversation drops significantly — often to well under $0.03 per interaction.
That said, AI bots (ours included) aren’t magic out of the box. There’s some initial setup involved importing FAQs, fine-tuning tone, and connecting product feeds if needed. But if you’re willing to invest that time upfront, it can make a big difference, especially for smaller teams juggling growth and support.
Happy to answer any specific questions or share tips if you’re exploring this path!