What happens if i cant pay my subscription but want to delete my account but dont have any money to pay for it
For a while
Hey there, @Jef23 . Thanks for taking the time to reach out to the Shopify Community with your question around your subscription. It’s good to meet you!
I believe what you’re asking here is, if you don’t have the ability to pay for your subscription, then what happens to your store! I’m happy to explain what would happen for you.
If you’re unable to pay your Shopify subscription, then Shopify will make multiple attempts against your payment method on file to capture payment. After a certain number of these attempts, your store will enter something called the ‘Frozen’ state. It won’t be accessible, and customers can’t purchase from it, but it won’t be deleted (though it can be deleted if it remains frozen for an extended period of time).
This means that if you can’t pay your subscription, you can leave things as they currently are, and eventually your store will lock-up. In order to un-freeze your shop, you’ll have to pay the balance owing from the subscription charge you missed, as well as a new charge in order to get the subscription active again. You can learn more about Frozen Stores at this link.
Are you thinking that you’re going to have trouble paying your upcoming subscription charge? Has your business not been pulling in the numbers you hoped for? We’d love to chat with you about your situation!