I was using the free trial where I pay £1 I then decided to end my subscription but because I made 2 stores it kept my plan active I did t know this. I didn’t have enough money in my account for weeks then I got paid yesterday and Shopify took £25 I need to get this money back. I just deactivated the other store can I please get a refund it would mean so much.
Hey @Saber2 .
Thanks for reaching out.
In order for us to take a further look into the billing on the account that you are requesting a refund, we will need to authenticate you for the store. Since I cannot verify you as the store owner over the Community forums due to the sensitive information that needs to be shared, I am unable to look into the specifics.
With that being said, you can get in touch with our live support by logging into your online store using the Contact Us page.
Once you successfully login - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the situation.
Let me know if you have any questions.