I had deactivated my Shopify store on 12th May, My billing was due on 13th May. Despite I closed the store, even then I was charged with 26.58 usd. I want my refund that’s it. It’s totally unfair to charge and don’t send a pre notice. Really disappointed!!
What is the way forward? Kindly guide me!!
Hey @sajawal00 .
Thanks for reaching out.
I appreciate the context that you have shared with us as that is very helpful! In this case, we will need to take a further look into the billing of the account. Since I cannot authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to look into the specifics.
With that being said, you can get in touch with our live support by logging into Contact Us page. This will allow us to securely verify you as the store owner.
Once you successfully login - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the charges you received.
Let me know if you have any questions.
