A year ago we bought an item in this store https://shop.syncrob.it/, but they still have not sent it, can I request a refund from the shopify https://shopify-order-edit.herokuapp.com/order-editor/syncrob-it-shop.myshopify.com/3903779078343#/, because the store does not return the money to me. As I understand it, the Shopify system did not send them money
Hey, @kodobest
Thanks for reaching out. It sounds like you are referring to a product from a specific store. However, as Shopify is the platform many shops use to build their website, we don’t actually manage inventory or ship orders from here ourselves. We do however have a detailed FAQ to help you with the next steps here.
If there is anything else I can help you with, please let me know.
what can i do to get my money back?
@kodobest Your best bet would be to contact your bank directly to look into any potential fund recovery options that they offer for you.