Can not upload product images or contact support

Getting the error - there was an error processing the uploaded media. This happens when trying to add product images. Even a 10kb .jpg will not upload. Does anyone have a fix for this?

Also when trying to chat with support it wants me to “confirm I am not a robot”, however there is no captcha or anything related to confirm, so I can’t actually use the char function.

Also when trying to attach a screenshot here I get the error: The file type (.png) is not supported. Valid file types are: mpp, xls, xlsx, ppt, pptx, txt, csv, mp4.

Hi, [email removed]BoVice!

This looks like it may be a local issue as you’re having problems with more than one feature!

I’d like to suggest some local troubleshooting steps below before we can look further -

  • Clear your cache and cookies on the browser. After this, completely reboot the browser.
  • Ensure the browser’s cookie preferences are NOT set to “Block all cookies”.
  • Try a different web browser, as well as incognito mode or private mode to rule out any browser issues.
  • When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
  • Ensure the web browser is up to date on the latest version (we don’t support every browser, but we do support these ones).
  • Try another device, like another computer or mobile phone.
  • Try on the Shopify Mobile app; this is usually the best step to try as it also rules out device issues.
  • Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
  • Ensure there are no pop ups being blocked in the web browser.
  • Ensure you do not have any firewalls or pop up blockers enabled on the device as these can interfere.

Once you have tried the points above, please let me know if the issue continues to persist then we can continue to look into this with you!