Cancel

Shopify Discussion

Topic summary

A user seeks to cancel their Shopify subscription.

Cancellation Steps Provided:

  • Log into Shopify admin and navigate to Settings > Billing
  • Locate subscription details in the Current Plan section
  • Click “Manage subscription” or “Cancel subscription”
  • Follow confirmation prompts

Additional Option:
To prevent further charges, users can deactivate Shopify Payments by going to Settings > Payment Providers > Manage > Deactivate Shopify Payments.

The issue appears resolved with clear instructions provided, though no confirmation of successful cancellation has been posted.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

I want to cancel my subscription

2

@Barjue
Hi, please follow these steps:

To cancel a Shopify subscription, you can:

  1. Log in to your Shopify admin
  2. Go to Settings
  3. Select Billing
  4. Find your subscription details in the Current Plan section
  5. Click Manage subscription or Cancel subscription
  6. Follow the prompts to confirm the cancellation

You can also stop Shopify Payments to prevent additional charges. To do this:

  1. Go to your Shopify Admin
  2. Navigate to Settings > Payment Providers
  3. Click Manage
  4. Select Deactivate Shopify Payments