A recent Shopify update has removed the ability to manually select a market when creating draft orders. Previously, users could choose a market from a dropdown menu to apply appropriate shipping fees and taxes.
Current Issue:
Workaround Suggested:
One user suggests updating the customer’s shipping address to trigger automatic market assignment, though this requires knowing the customer’s full address upfront.
Business Impact:
Multiple users report this creates workflow problems when they need to provide quotes with accurate taxes before collecting customer addresses. The previous functionality allowed sending comprehensive offers immediately, while the new system requires either:
The discussion remains unresolved, with users expressing frustration that Shopify considers this change an “improvement” despite removing useful functionality. Contacting Shopify support is recommended for official clarification.
You used to be able to click a drop down and change the market for a draft order, and all the support docs still say this is possible, but it is not.
In draft orders now, when you click market it just goes to the market section and lets you edit market details, but not select which one applies to the draft order. Changing the currency also does not change the market.
How do I change the market for a draft order?
Hi @idorulive
I hope my message finds you well!
Shopify locks in the market based on the customer’s country or shipping address.
so, I guess we can’t change the market or currency
One thing, you can try, you can try updating shipping address of the customer then shopify can update the market related things based on localized address of the customer
If it doesn’t satisfy your case then you can contact shopify support and they can provide some better answer regarding it
Thanks!
This new change in draft order creating is definetly a deterioration from the status quo before the update.
We used to be able to just select a market (with according shipping fees and more importantly taxes) without asking first customers for their address before.
Now we have to a) ask the customers - which takes more time until conversion, bears a certain risk of not converting - or to create dummy customers (which the customer has to change during checkout)
I was very disappointed to find out that this seems to be what the Shopify Team thinks is an improvement. Well to us it is not!
As @ChristiansQuestions mentions below, this solution is not useful if you do not know the customer’s exact address. We used to be able to send a comprehensive offer to a customer, with correct taxes shown, just by choosing which market they are in. Now this is no longer possible, I’m not really sure how Shopify can view this update as an ‘improvement’ when it removes functionality?
