We let go of someone on the marketing team 3 months ago and we had 2 login and emails to the account, both worked but since it was 3 months it sent a TEXT to the former emploeey and the company doesn’t talk to them anymore.
I have to update our billing info and credit card info and we need access to to main page. I’m able to provide pretty much anything and have full access to emails but i can’t get the 2 athu code from the SMS as they are no longer with the company.
Really need help! I can’t even keep my account active with paying unless this help is provided.
Thank you for reaching out and bringing this to our attention.
The account owner should be able to help with managing the staff accounts, as they should always remove the staff member’s account for departing employees and add staff accounts for new employees. If the former employee was also the account owner, then this issue will need to be handled by our Accounts team. While we’re unable to provide account-specific support via the Shopify Community, we’d be happy to further assist you through live chat. Please visit the Shopify Help Center and login to your account to create a support request. If you’re unable to login due to the SMS verification, then you can select Can’t log in to your Shopify account to move forward to the next step.
I noticed that you’re a new member of our Shopify Community! Once you’ve resolved the issue relating to the former employee account, I’d love to hear more about your business and share some resources to help you get started.