I bought a dress 3 days back from the website : "https://stylish-kurta-mart.myshopify.com/". Since then I have no updates. Now, when I try to open the website it says “No longer available”. My order page is also not available. In short, I can’t see the website now, it doesn’t exist. Please just refund my money.
I have attached the proof of my purchase.
Hi, @Kasturi1 !
Thank you for reaching out!
I can understand and appreciate your concern with your order. Shopify is the website and shopping cart service that some merchants use to run their online stores. However, we do not manage the shipping or sales of the store. We advise replying via the original order notification email you would have received. Suppose you don’t receive your order in a reasonable amount of time. In that case, you can always reach out to PayPal or your credit card provider for further options regarding your payment and possible refund options. We cannot recover your money for you as we do not operate businesses on behalf of our merchants on the platform. I will say this, though, we absolutely do not condone any fraudulent activity on Shopify. If this does happen to be a Shopify store, filing a claim with your bank will trigger a notification internally, which we can use to investigate the shop as needed. We will look into the store’s activity and take action where appropriate. For legal and privacy reasons, we will not be able to share the results of this investigation with you.
Thank you.
Hi, I have been trying to reach them via mail, but they are not at all replying to me and there were no other contact details. Please help me !
Hi, @Kasturi1 .
Thank you for your reply!
You will need to contact your credit card provider for possible refund options.
Take care,