Cant activate PayPal - It always brings me back to the first page

Shopify Discussion
1

Hello, I had a private PayPal account connected to the store, as soon as I changed to a business account I can no longer ACTIVATE the PayPal account - it just always returns me to the same screen where I have to click ACTIVATE again and the status is Inactive

2

Hi @paulhanukayev ,

Here’s a possible solution:

  1. Clear cache and cookies: Start by clearing your browser’s cache and cookies to eliminate any stored data that might be causing the issue.

  2. Verify your PayPal account: Make sure your PayPal business account is fully verified and linked to your Shopify store. Double-check that all necessary information, like business details and bank account information, is provided and verified on your PayPal account.

  3. Check PayPal permissions: Ensure that your PayPal account has the appropriate permissions to integrate with your Shopify store. Confirm that you’ve granted the necessary access and authorization for transactions and account activation.

  4. Reconnect PayPal: In your Shopify admin, navigate to “Settings” and select “Payment providers.” Find the PayPal section and click “Deactivate” to disconnect your account. Then, click “Activate” to reconnect and follow the steps to set up and authorize the integration.

  5. Contact Shopify support: If the issue persists, reach out to Shopify’s support team. Provide them with specific details about the problem and any error messages you’re encountering. They’ll be able to investigate the issue further and provide personalized assistance.

By following these steps, you should be able to resolve the issue and successfully activate your PayPal account. If you have any more questions or need further assistance, don’t hesitate to ask. Best of luck!

1 Like
3

Hey @paulhanukayev .

Thanks for reaching out.

I appreciate the context that you have shared with us as that is very helpful! Could you attempt to clear the cache on your browser and try this action again? In some cases, clearing the cache on your browser can potentially fix any minor issues that you may experience with the Shopify admin.

If the issue persists, could you try to set up the PayPal gateway using a separate browser? For example, if you are using Safari - try this action on Google Chrome.

Let me know if that does the trick.