Can't add my credit card on the shop(payment, buying domain)

Shopify Discussion
1

Hi,

I have a problem conneting to my credit card on Shopify, I have tried for 3 days and still can’t connect. I have contacted the bank of my credit card and they told me that the card is international and I can use it everywhere and connect to other websites. Is the problem in Shopify or something to do with my CC?

Also I have tried with a different card and it does not work, checked every possible number of the CC and they were correct. What should I do and can any of the stuff email me?

2

Hi, @marko5924 .

Welcome to the Shopify Community!

I understand you’re in the process of adding a payment method on file to purchase a domain. However, you’re unable to and your bank has advised there are no issues with your card/payment method.

To gather further insight, could you share a screenshot or advise of the error message you’re seeing on your end? When it comes to adding a payment method on file, these are the accepted payment methods to pay your Shopify bill:

  • a valid credit card from Mastercard, Visa, or American Express
  • a debit card that is co‑branded with Mastercard, Visa, or American Express
  • Shopify Balance in some regions
  • PayPal in some regions

The payment method/card used will need to meet the criteria above in order to pay your Shopify bill(s).

Below, I’ve shared some possibilities of why your payment method may be rejected:

  • Your payment method might be rejected if you aren’t using a valid credit card from Mastercard, Visa, or American Express to pay your Shopify bills.
  • If you use a debit card, then it must be co‑branded with Mastercard, Visa, or American Express. You can’t use debit cards that are not co‑branded.
  • Your credit card needs to allow for recurring payments in USD or in a supported local currency.
  • If you’re billed in USD and aren’t located in the United States, then your credit card needs to have international capabilities.

Lastly, if your payment method is not being accepted, it could be due to security checks triggered by the processor. You can contact your payment provider/bank to inquire about any security restrictions or blocks on your account.

You can find additional context in our Billing FAQ resource.

I look forward to your reply!

3

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Hi Victoria,

Here is the screenshot of the error that I have.

Also I have set a different currency from the currency I use in my country, could that be the problem?