I’m looking to change my bank info for payouts however I no longer have the info for my old account. is there a way that I can get help changing to my new bank account without my old bank info? My website is kingzhustle.com if it helps.
Hi, @FliCityKulture .
For more context, when updating Shopify Payments bank details the system requires that the old bank details are entered in order to save the new details successfully. This is a security measure to help payouts in being sent through to the correct bank account.
If you don’t know the old bank details however and are running into issues with updating your account, our live support team can assist with this matter. Due to security reasons, we won’t be able to do this via the Community Forums, so please login to your store via our Help Center here for us to authenticate you against the correct store. Once logged in, select a topic that best fits your query or situation. From there, you’ll be taken to a page with a list of relevant support articles, and you can scroll to the bottom of that page to select your preferred contact method with our team. Our live support team can further assist you from here, and they’ll also be able to reach out to the appropriate accounts team on your behalf, so that the correct bank account details can be connected successfully to the store.
In the meantime, how are things going with your store? Let me know if there’s anything else I can help clarify.