Why can't I change my bank information for Shopify payout?

Payments + Shipping & Fulfilment
1

In desperate need of Shopify support. Trying to change out my bank information for payout and it’s saying my old account information is wrong.

2

Hi, @Tiffany0330 .

Thanks for reaching out within the community!

I truly understand the importance of being able to update your bank information for your Shopify Payouts. You mentioned you’re seeing an error message that your old bank information is incorrect. Rest assured, I’ll provide proper next steps to contact our Shopify Support team.

Since we do not have access to account-specific information via our community forums, you’ll need to contact our Live Support Team. Once authenticated, our Support team will be able to take a closer look into your account to assist you. I’ll share the steps below to contact our team via chat, email or scheduling a call-back for phone support.

Contacting Live Support

  • Navigate to the **Contact Shopify Support **page.

  • Select your store and on the following page, type in a topic and click Search.

  • Once redirected to the next page, scroll down and click Continue under Get Support.

Please let us know if you have any difficulties with accessing our Live Support.