i reset the devices several times, i reinstalled the POS app…
It finds the wisepad, it starts pairing and it actually pops up the systems pairing dialog. i accept bluetooth pairing and then instead of running an update or finishing the connection the wisepad beeps the bluetooth icon stops blinking (which i assume means its paired) and at one point it just flashes disconnected and the POS app says it failed to connect.
i retried this now at least a dozen times and the wisepad with and without charger attached and it has been charging for 4 hours to fully charged…
i am not sure where its going wrong… the firmware is WPC32.01-41018
Thank you for reaching out and bringing this to our attention.
I understand that you’ve already followed all of our troubleshooting advice from our WisePad 3 card reader guide and the issue has continued to persist. Since this is happening to multiple devices, then this may be a long shot and you may have already done this. However, we have seen some success with the pairing process after restarting both devices and making sure to unpair the card reader from your device’s Bluetooth settings as well before trying to pair the WisePad 3 through the Shopify POS again.
Should the issue continue to persist, then it’s also possible that the card reader may be defective. If the card reader was recently purchased from our hardware store, then we’d be happy to take a look at replacement options for you. While we’re unable to provide account-specific support via the Shopify Community, we’d be happy to further assist you through live chats or emails. Simply visit the Shopify Help Center and login to your account to create a support request.
I noticed that you’re a new member of our Shopify Community! Once you’ve resolved this issue with the card reader, I’d love to hear more about your experience so far and share some resources to help you get started. What kinds of products does your store sell? Do you have a marketing plan prepared for your store?
I’m having the same trouble trying to get my IPad to discover the WisePad. I’ve tested with four other Apple devices and no go. My PC is able to find it though.
Where is the “Payment Test Mode” so I can try that, to deactivate it?
If you’re having the same issue and you’re using Shopify Payments, then you can deactivate the test mode for Shopify Payments through the settings on your Shopify admin (not on Shopify POS). While we don’t have a guide specifically on deactivating the test mode, you can locate this setting using our guide on activating test mode for Shopify Payments.
That being said, I’d love to hear more about your business! What kinds of products are you selling? Do you have a marketing plan prepared for your store?
we had the same problem and every time the Bluetooth was disconnected it’s not able to connect again, even if we tried to completely new connect.
i think the problem is that the iPad tries to connect and also the app.
you have to turn off your wisepad, then restart the POS app. Go in the POS hardware setting and do a new connection and then when the pos says to turn on your wisepad - turn it on. NOT BEFORE!
Then it will connect and have no issue.
We also turned „ignore this device“ in the iPad Bluetooth settings, to deactivate the auto connect from the iPad itself. Because of its connected to the iPad before it’s connected to the POS, it will not work.