I bought from drivescreen.shop which is using shopify to sell. It never arrived, so I tried contacting the shop but they didn’t answer.
It’s been months and a few more attempts so I’m now trying to contact shopify instead, but when I tried to report a missing order they asked me for a confirmation URL that I was supposed to get through email. I was never asked to give my email when ordering, so I don’t have the confirmation URL. I do have the confirmation number and the rest of the details for my order. It really feels like I got scammed out of 80$ and I have nothing to do about it.
Is there a website/email/phone number/whatever I can contact?
It sounds like you’re referring to an order you made with a store online.
Shopify is an ecommerce software merchants around the world use to build stores for their own independent businesses.
We do not handle shipping or orders for these stores ourselves here in Shopify at all.
As such, you would need to reach out to the store you ordered from if you’re looking for support with the order you have made.
Try replying to any confirmation they would have sent you, or try checking on the store page itself for contact info you can use to ask them about your order.
If you’re not able to contact the store you ordered from for a resolution and 30 days or more have passed you can next contact the payment method you used (PayPal, card issuer, etc) to make this order to let them know what has happened.
Should you raise a dispute in this way and should the store in question prove to be using Shopify this will also trigger an internal review of that store.