the seller did not give me the notification of order confirmation …and i’ll paid 9700 rs to seller..
Hey there, @devil31 . Thanks for reaching out to the Shopify Community with this order situation that you have going on. I’m happy to take some time here to help you get to the bottom of where your notification of order confirmation may be!
To be clear, Shopify does not play a role in the operations of businesses that are hosted on our platform, and we’re unable to confirm if a store is hosted on our platform or not. As such, I can give you some information on where the order confirmation may have gone IF this store was to operating on our platform.
Typically, when an order has been purchased, an order confirmation is sent via email, or text message, to the purchaser, depending on the information they provided in the checkout. Most of the time, folks are checking out online, and provide their email, so this is usually where these order confirmations end up. I recommend that you check your email inbox, as well as your junk and spam folders, for any emails from the shop you purchased from. I also recommend looking for any text messages you may have received related to the shop, and your purchase, as well! Checking their website for additional contact information is also something you should do, as most sites have this sort of information available to ask questions about placed orders.
If you can’t find any information in your inbox or texts, and you’re unable to find additional information on the website in terms of getting in touch with the business you purchased product from, then I recommend that you talk with your bank about the transaction. Your bank should be able to assist you with looking into your transaction, and may potentially help you reclaim any spent funds via a chargeback, if you feel sceptical about your order. If you feel that this store may have violated Shopify’s Acceptable Use Policy, then we invite you to let us know using this reporting link here: https://bit.ly/3npJMST. Speaking to your bank about this transaction, however, is a step you will want to take if you have any suspicions about the transaction being illegitimate.
Hopefully you find this information helpful! If you have any additional questions, please follow up with me here, and let me know!
any details about my order
Hi again, @devil31 . Thanks for following up with me.
I would encourage you to take a look at the information I provided in my initial reply to your situation. My reply holds a lot of helpful and useful information to help you follow up with the seller regarding your order. I will reiterate the most important information once more for you below.
As Shopify does not play a role in the daily operations of businesses that may be hosted on our platform, you will want to follow up with the seller directly to inquire about any orders.
Typically when an order is placed, an order confirmation email is sent to the purchaser, which is you in this situation. Check your email, including your junk and spam, to see if you received this notification. They may also be delivered by text, so check your texts as well. If you received no such notifications, then going to their website to find additional contact information is what you’ll want to do to follow up with them.
Lastly, if their is no additional contact information, or you’ve reached out already and haven’t heard back from them and it’s been longer than 30 days, I recommend speaking to your bank about your purchase so they can help you claim any spent funds by route of a chargeback against the business.
If you believe this store is on our platform, and may have engage in practices that violate our Acceptable Use Policy, I encourage you to report them to us using this link: https://bit.ly/3npJMST
I appreciate you following up. The information shared with you here should help you either get information regarding your order, or help you force a refund for your purchase through your bank. If you have any additional questions, feel free to let me know.