I am having troubles with free shipping. My website has 2 options for shipping but i used to do free shipping over $99. I want to change it to $150 but when i do the conditional pricing to $150 it still shows for $99 when i actually test it on the website. I cant find the tab where it was originally set for $99
Topic summary
Issue: Store owner changed the free-shipping threshold from $99 to $150 via shipping rate conditions, but the online checkout and a theme “free shipping” progress bar still show $99. They can’t find where the original $99 is set. Images indicate both shipping settings and theme UI are involved.
Recent actions: Updated conditional pricing to $150; checked theme settings for a progress bar, which still reflects $99.
Suggestions provided:
- Check for conflicting shipping rates that could override the free-shipping rule (e.g., another active rate covering the same conditions).
- Verify the free-shipping rate applies to all products and weight ranges; restrictions might limit when it appears.
Key terms: “Conditional pricing” = shipping rate conditions by order value; “progress bar” = theme element showing spend needed for free shipping (may have its own threshold setting separate from shipping rates).
Status: Unresolved. Next steps are to audit all active shipping rates for overlaps and ensure applicability across products/weights, and verify the theme progress bar threshold matches the desired $150. Images are central to understanding where $99 persists.
Hi there, @nobadshop .
Thanks for posting to the Shopify Community!
Could you ensure that there are no other conflicting shipping rates that might override your free shipping rate? For example, if there is another active rate for orders over $150 that does not offer free shipping, it might be taking precedence. You’ll also want to check that if the shipping rate is set to apply to all products and weights. Sometimes, settings might restrict the free shipping to certain products or weights.