We recently within the last couple weeks purchased the POS Pro to use in our physical store location. Since we pay for our Shopify website subscription yearly we were charged for a year of POS Pro. Unfortunately, the POS Pro platform does not work for our business. We have talked to numerous Shopify chat / phone agents for help and it just do what we need it to do. We asked for a refund or credit for the the remaining 11 months, but was told they don’t offer refunds?
Anyone else have a issue with not getting a refund?
We would have paid monthly, but that was not an option, so we now we have paid for a year that will be wasted. I’d be happy to receive some sort of credit or applying it to upgrade our website.
Anyone have any insight?