Shopify Charged me $623 for 7 months of POS Pro After I Downgraded & Uninstalled

Retail & Point of Sale

Topic summary

A merchant was charged $623 over 7 months ($89/month) for Shopify POS Pro despite following cancellation procedures twice after closing their business. Key issues include:

The Problem:

  • User canceled POS Pro subscription in June 2023 after business closure
  • Verified cancellation wasnā€™t showing in subscriptions section
  • Store took no orders beyond June 2023, yet charges continued through December
  • Shopify confirmed cancellation occurred in December 2023 but refuses to refund June-December charges
  • Only offered potential refund for December charge

Similar Experience:

  • Another merchant reports identical issue with POS Pro canceled in June 2024
  • Multiple Shopify employees promised to investigate and resolve
  • Company never follows through on refund promises
  • Merchant recently received another bill and was charged again despite cancellation
  • Considering legal counsel as next step

Status: Unresolved. Both users seeking refunds for charges after documented cancellations, with Shopify failing to honor refund commitments.

Summarized with AI on November 5. AI used: claude-sonnet-4-5-20250929.
1

After closing my business, I followed all the steps on the link below TWICE to cancel my Shopify POS Pro and was still charged $89 per month for 7 months for a total of $623. I was finally able to get assistance officially confirming my POS Pro subscription was canceled as of December 2023 but now Shopify is refusing to refund those 7 charges and telling me they MIGHT be able to refund the December charge. My store did not take any orders June 2023 and beyond. I also double-checked under the subscriptions section and the POS Pro was NOT showing on there, yet I was still being charged. I need to be refunded for the June-December charges.

https://help.shopify.com/en/manual/sell-in-person/getting-started/uninstall-pos

1 Like
2

Us too! We have contacted Shopify several times and they have confirmed that we canceled POS Pro in June of 2024. We have been told by several employees that they will look into it and get the matter resolved. But they never follow through, nor do they refund it. We just got another bill for it and have been charged on it again!

Did they ever answer you? I fear our next move will be to seek legal counsel.