Can't get help from Shopify support, what should I do?

Technical Q&A
1

Its been 5 days i am contacting shopify chat support daily. At first day lady Said she will inform us by e mail because she doesn’t know how to solve issue. And for 24 hours ahe didn’t

i talk to 5 times next day 5 different people on chat support 3 of times they stop rplying on chat and email us “ it look like you got disconnected “

and 2 times same like we will do via e mail

after that next night i talk to lady she took about 1 hour and at the end she said she will via e mail. As per our previous encounters we believe they don’t care at all and just will throw us on email and will not ever rpl ( not to mention we email all the 7 persons but no rpl)

anyhow she said she will rpl and fully invested and she care things like that. Its 24 hours and not a single rpl from them

These are my ticket number

my shopify Admin panel is stuk and doesn’t move at all and evey hour i bare a loss and shopify support is just like teasing and wasting people time.

32615291

32621830
32615947
32615291

32615122

32611294

2

Hi, [email removed]Sherooz_Raza!

If you’re waiting for a response from a Support Advisor, you should generally receive an email with 24 hours, however this may not be the case all the time and can take up to 48 - 72 hours. Have you still not received an email at all from our advisors?

Have you tried these local troubleshooting solutions below -

  • Clear your cache and cookies on the browser. After this, completely reboot the browser.
  • Ensure the browser’s cookie preferences are NOT set to “Block all cookies”.
  • Try a different web browser, as well as incognito mode or private mode to rule out any browser issues.
  • When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
  • Ensure the web browser is up to date on the latest version (we don’t support every browser, but we do support these ones).
  • Try another device, like another computer or mobile phone.
  • Try on the Shopify Mobile app; this is usually the best step to try as it also rules out device issues.
  • Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
  • Ensure there are no pop ups being blocked in the web browser.
  • Ensure you do not have any firewalls or pop up blockers enabled on the device as these can interfere.

Let me know if you have already tried these steps above!