Hi, I’m not sure if this is the right place to ask. I created a new Shopify account because I can’t access my primary account. I’m getting frustrated trying to log in, and I’ve been chatting with the AI assistant countless times, but it still won’t connect me to a human. How can I retrieve my recovery codes? I don’t remember if I downloaded them
Hello there @Mtorno Have you gone through this official Shopify guide here yet? https://help.shopify.com/en/manual/your-account/logging-in/troubleshooting-login
You should test out all the possible solutions here if you haven’t already