Hi, My credit is being declined even after i replaced it, and my shop is now inactive!
what should i do?
Hey, @JuliusYe ! Welcome to Shopify Community!
There are a few possibilities as to why your credit card could be rejected while attempting to pay for your Shopify bill. I recommend checking the following:
- Your payment method might be rejected if you aren’t using a valid credit card from Mastercard, Visa, or American Express to pay your Shopify bills.
- If you use a debit card, then it must be co‑branded with Mastercard, Visa, or American Express. You can’t use debit cards that are not co‑branded.
- Your credit card needs to allow for recurring payments in USD.
- Your credit card needs to have international capabilities.
If your credit card complies with the points above but is still being rejected, please visit https://bit.ly/3cJkx8V and log in to your account to create a support request, so we can investigate and check for a response code that may provide information about the rejection. You will then need to contact your credit card provider for assistance in resolving the issue.
