Change my store currency after making a sell

Shopify Discussion
1

I need to change my store’s currency to EUR. It can only be done by a shopify technician since I already made one sale, which seems to lock the option to change currency on my “Store Details” page.

It is not possible to contact live support through the AI chat window as it constantly redirects to the chat window again even after logging in. The system is flawed.

Treat your clients properly by providing actual live support. Otherwise is just a matter of time until I move to another platform.

2

Hi, @Weathers !

Thank you for reaching out in our Community Forums and sharing your concern. I’m here to help you.

That is correct. If you want to change your store currency, you can do so through your Shopify Admin. Here are the steps to follow:

  1. Click on “Settings” at the bottom left-hand side of your screen.
  2. Select “Store Details.”
  3. In the “Store currency” section, you should be able to choose a new currency.

However, if you have already made a sale, you will need to get in touch with our team for assistance. Here’s how you can proceed:

  1. Head over to the Help Center.
  2. If you see the chat assistant, you can ask to contact support.
  3. The chat assistant will guide you through the next steps on how to connect with a team member.
  4. Once you get in touch with support, we will be able to take a closer look at your specific situation and provide further assistance.

If you have any more questions or need additional help, please let me know. I’m here to assist you.

3

That’s a ridiculous and useless answer to my situation.

4

Hi again, @Weathers !

I appreciate your feedback regarding the previous response. In order to provide some context, the Shopify Community is a valuable resource where many merchants seek assistance for their issues. I shared the steps on how to change your store currency to provide general guidance for others who may run into this thread.

In this case, if you’re unable to contact live support through the chat window, it suggests there may be an underlying issue. To help resolve this, could you please try repeating the steps using a different browser or device to see if the error persists? This will enable me to flag the issue with our developers and work towards a solution. Thank you for your understanding and cooperation in resolving this matter.