Change my store currency after making a sell

Shopify Discussion

Topic summary

Merchant needs to change store currency to EUR after making a sale, which locks the currency setting in Shopify Admin (backend settings). Shopify indicates this change must be done by support once a sale exists.

Guidance provided:

  • In Shopify Admin: Settings > Store Details > Store currency (works only if no sales yet).
  • If a sale has been made: go to the Help Center (support portal), use the chat assistant (automated triage), request to contact support, and connect with a team member to complete the change.

Current issue:

  • Merchant cannot reach live support; the chat keeps redirecting back, even after login. Reports the system as flawed and expresses frustration.

Troubleshooting advised:

  • Try accessing the Help Center via a different browser or device to see if the chat issue persists.
  • If the issue continues, it can be flagged to developers for further investigation.

Status:

  • No resolution yet. Currency change requires support intervention, but access to live support is currently blocked by a chat loop. Discussion remains open.
Summarized with AI on January 5. AI used: gpt-5.
1

I need to change my store’s currency to EUR. It can only be done by a shopify technician since I already made one sale, which seems to lock the option to change currency on my “Store Details” page.

It is not possible to contact live support through the AI chat window as it constantly redirects to the chat window again even after logging in. The system is flawed.

Treat your clients properly by providing actual live support. Otherwise is just a matter of time until I move to another platform.

2

Hi, @Weathers !

Thank you for reaching out in our Community Forums and sharing your concern. I’m here to help you.

That is correct. If you want to change your store currency, you can do so through your Shopify Admin. Here are the steps to follow:

  1. Click on “Settings” at the bottom left-hand side of your screen.
  2. Select “Store Details.”
  3. In the “Store currency” section, you should be able to choose a new currency.

However, if you have already made a sale, you will need to get in touch with our team for assistance. Here’s how you can proceed:

  1. Head over to the Help Center.
  2. If you see the chat assistant, you can ask to contact support.
  3. The chat assistant will guide you through the next steps on how to connect with a team member.
  4. Once you get in touch with support, we will be able to take a closer look at your specific situation and provide further assistance.

If you have any more questions or need additional help, please let me know. I’m here to assist you.

3

That’s a ridiculous and useless answer to my situation.

4

Hi again, @Weathers !

I appreciate your feedback regarding the previous response. In order to provide some context, the Shopify Community is a valuable resource where many merchants seek assistance for their issues. I shared the steps on how to change your store currency to provide general guidance for others who may run into this thread.

In this case, if you’re unable to contact live support through the chat window, it suggests there may be an underlying issue. To help resolve this, could you please try repeating the steps using a different browser or device to see if the error persists? This will enable me to flag the issue with our developers and work towards a solution. Thank you for your understanding and cooperation in resolving this matter.