Charged after months of inactivity with non working website still charged with no warning

Shopify Discussion
1

Hi,

I yesterday got charged 400$!! This charge was more than their highest plan, that doesn’t even make sense. I also only got charged a couple dollars for a few months so I didn’t pay it any mind. Although now instead of calling a number and getting help from an individual it is ultimately impossible to get in touch with anyone at shopify. Before summer started are played around with shopify and chose a plan because obviously you need one to use it. After my website being up for no more than a couple hours my domain or something got blocked. I have closed my store and can no longer find the notification. The bottom line is my website wasn’t even functional, you couldn’t look it up at all. I closed my store before the three days of invoice and my payment is still “pending”. Please someone get in touch because this has been a terrible experience.

2

Hi @harbor17 ,

Thank you for reaching out to the Community. I’m happy to provide some assistance with your request, to ensure it gets resolved. To confirm I’m fully understanding, can you log into your existing shop without issues?

If so, it’s likely that your Shopify account is still active. Due to this, you will want to connect with us directly. This will allow our support team to take a closer look, as we wouldn’t have access to any account details through the Community.

To connect with us, you can:

  • Head over to our Contact Page.
  • Enter ‘Can’t log in’ into the chat box.
  • Select the ‘I still need help’ option
  • Select the ‘Account Support’ prompt to view our available support options.

To ensure no future charges occur however, you will want to confirm the shop has been successfully closed. To complete this, you can check out our Pausing or Deactivating Your Shop document. This shares steps on how to successfully close down your shop. It outlines however, that you can:

  • Head to Settings > Plan, your Shopify admin.

  • Click Deactivate store.

  • If applicable, review the options to switch to the Pause and build plan, or start a new store.

  • If you still want to deactivate, then click Deactivate store.

  • Select a reason for the deactivation, and then click Continue.

  • Enter your password, and then click Deactivate now.

Once deactivated, your store’s information will be guaranteed for 2 years. If at any point within those 2 years you’d like to re-open your shop, you will have the opportunity to do so.

Please let me know if you have any other questions or concerns.