I recently canceled my shopify subscription on September 3, which it was renewing on September 4. Yet I still received getting charged to continue on to next months membership. I am wondering how to contact someone to help resolve this and get my money back.
Topic summary
- Main issue: User reports being billed after canceling a Shopify subscription prior to the renewal date.
- Timeline: Cancellation on September 3; plan set to renew on September 4; a charge for the next month still occurred.
- Requested action: Guidance on how to contact support and obtain a refund for the unexpected charge.
- Status: No resolution or responses yet; the issue remains open.