Checkout pagecustomization

Store Design
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Topic summary

A merchant selling digital products wants to remove the billing address section from checkout, requiring only customer email for delivery.

Key Limitation:

  • Full checkout customization (including removing billing address) is only available to Shopify Plus merchants who can edit checkout.liquid
  • Standard Shopify plans cannot completely remove billing address fields

Suggested Workarounds:

  1. Product Settings: Mark products as digital (uncheck “This is a physical product”) to remove shipping fields, though billing address remains

  2. Optimize Checkout Fields: In Settings > Checkout, hide/make optional fields like company name, address line 2, and phone number to reduce clutter

  3. Use Apps: Digital Downloads by Shopify or SendOwl can simplify delivery and may offer more streamlined collection

  4. Third-Party Payment Providers: PayPal Express, Stripe Checkout, or SendOwl provide hosted checkouts with more control over required information

Status: The discussion remains open with no complete solution for non-Plus users to fully remove billing address requirements.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
1

I want to remove billing address on my checkout page because I am selling a digital product on my store whereby customers will only drop their email once they make payment and the link will be sent

checkout page.PNG
checkout page.PNG1366Ă—643 37.6 KB

to them directly to their email

2 Likes
2

Hello @Timadewale to remove the billing address section from your Shopify checkout page, especially since you’re selling digital products and only need the email address, here’s what you need to know:

Shopify Limitation:
Shopify does not allow full checkout page customization on regular plans (Basic, Shopify, Advanced). Only Shopify Plus merchants can edit checkout.liquid and make such structural changes (like removing the billing address section).

Possible Workarounds (Non-Plus Users):

  1. Set Products as Digital:

. In your product settings, uncheck “This is a physical product”. This removes shipping info but not billing address.

  1. Optimize Checkout Fields (as much as possible):

. Go to Settings > Checkout in your Shopify Admin.

. Under Customer information, set:

. Full name: Optional

. Company name: Hidden

. Address line 2: Hidden

. Shipping address phone number: Hidden

. You can’t remove billing address fields entirely, but you can reduce clutter.

  1. Use a Shopify App:
    Some apps (e.g., Digital Downloads by Shopify or SendOwl) simplify the digital product delivery flow and might allow email-only collection.

  2. Use a Third-Party Payment Provider With Its Own Checkout:
    Services like PayPal Express, Stripe Checkout, or SendOwl offer hosted checkouts where you can control what’s asked.

Recommended Approach for You:
Since you’re selling digital goods:

. Mark products as non-physical

. Use Shopify’s Digital Downloads app or SendOwl

. Rely on email-only checkout using a custom app or payment provider with its own flow

Thank you :blush:

1 Like