When I click on a product it takes me to other products I didn’t click on. The entire site is messed up. How do you fix this issue?
Website is www.eandccreations.com
Topic summary
A user reported that clicking on products redirected them to incorrect product pages, with the entire site appearing broken.
Troubleshooting Steps:
- Initial investigation found that product information was hidden rather than causing redirects
- Solution identified: Navigate to Store Admin > Sales Channels > Online Store > Themes > Customize > Products > Default Product
- Enable “Product information” under the Template section
Resolution:
The issue was successfully resolved after implementing the suggested fix. The user confirmed all problems were corrected and expressed appreciation for the assistance.
Hi @Eandccreations ,
I browsed your website and wasn’t redirected, but the Product Info is hidden. Can you detail more about your issue?
Please go to your store admin > Sale channels > Online Store > Themes > Customize > Products > Default product
Enable Product information under Template to solve this issue.
1 Like
Thank you for the information. All has been fixed and I greatly appreciate the help.
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Very welcome!