According to this article
Committed inventory refers to the number of units that are part of an order but not yet fulfilled
All orders are fulfilled, there are no open drafts. Could one of the Shopify experts explain why our “Committed” inventory is negative as opposed to, let’s say zero?
Zoom in on one SKU. I actually have 80. But Shopify tells me I also “have” negative 40 (whatever that is) for a total available of 120?
There’s an explanation to this madness, yes? Looking forward to it.
Hi @Priv_Acy
Thank you for reaching out about this and for sharing the screenshots highlighting the issue. Your Committed quantity shouldn’t be showing negative values. This is a known issue that the team is hard at work trying to fix. Please reach out to our authenticated support team to report this and they will be able to provide further updates.
URGENT: Earlier today someone’s sloppy actions increased our inventory
counts by hundreds of items. I repeat - our inventory now shows HUNDREDS
more items than are actually available.
This is after I did contact the “authenticated support team” which blaimed
a 3rd party app, then escalated the ticket to “Technical Support Team”, and
today our inventory is worse of a mess than it was yesterday.
We could’ve oversold by hundreds of items creating a nightmare with
finances, customer support, and, most importantly customer trust.
Please advise.
Thank you for the update @Priv_Acy , would you be able to share your most recent ticket number about this with me here?
Our community support team is not able to directly view these tickets but I can definitely flag the ticket for a review and ensure you are getting the support you need on this.
As far as I know we only have one ticket, #36202237. I adjusted the inventory down to minimums but it’s not accurate until this settles. Plus we have other stores with a similar problem and I am afraid to ask Shopify to ‘fix’ that because 1 store emergency is enough. Feel free to reach out directly, please.
Shay, also ticket # 36202199. This craziness continues as another store just sold an item that had nothing on hand. After the sale, the item shows nothing in “available”, nothing in “unavailable”, nothing in “committed”, and nothing “on hand”. But there’s something as a result: an oversold item, an unfulfillable order, and upset customer with all of which we now have to deal.
Did you find out anything relating to negative committed inventory?
We have experienced a similar situation - and I believe we have traced it back to changes that appear to edit our committed inventory number on November 30th. The term “data correction” is the only reference included with those adjustments from November 30th. It seems this change/error on November 30th levelled out the committed stock to 0. Then, because the fulfillment action reduces the committed inventory, when an order which was unfulfilled before November 30th is then fulfilled, we end up with a negative value.
Have been dealing with Shopify attempting to sort this out and it has been a nightmare. They similarly edited our inventory to cause us huge headaches.
We experienced this in both of our Shopify Storefronts.
Called in to report it 2 days in a row. It is/was a known issue beginning
2/8. We didn’t discover the problem until just over a week later. by the
end of February, it had been resolved for us.
We put parameters in place to check our inventory levels daily to stay
ahead of this (and other possible issues with inventory levels) moving
forward. Not that we should have to do this, but we have to try and stay
ahead of it, so we don’t have customer issues because of this moving
forward.
