Communication

Shopify Discussion

Topic summary

  • A store owner reports their website currently cannot accept credit card payments.
  • They say they have repeatedly been forced to interact with an AI support bot and have not been connected to a human advisor; they believe advisors created the issue.
  • They request direct outreach and provide an email address for contact.
  • They set a deadline, stating they will cancel their subscription if the problem is not fixed by this evening.
  • The message expresses severe dissatisfaction, calling this the worst customer service they’ve experienced and saying the company should be ashamed.
  • Status: unresolved; awaiting a response from support or an advisor.
Summarized with AI on December 14. AI used: gpt-5.
1

So is anybody going to reach back out to me regarding my website that is currently not able to accept credit card payments. I have YET AGAIN had to argue with the stupid AI robot all while not ever being forwarded to an advisor. If the issue is not fixed by this evening I will be canceling my subscription. THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED, YOU SHOULD BE ASHAMED AS A COMPANY TO HAVE YOUR PAYING CUSTOMERS ARGUE WITH A ROBOT ABOUT PROBLEMS YOUR ADVISORS CREATED.

email me directly at trailerchicks2024@gmail.com

One pissed off customer,

Morgan