When I click complete account setup, under Business details it doesn’t allow me to indicate other countries except US? I am residing in Singapore. How do I change that?
I have no Social Security number too in Singapore.
Hi, @daylily !
Welcome to the Shopify Community! You’ll need to update your store address and let us know where your business is located. Once it’s updated, we should only ask for information that is relevant to your location. In order to change the country on your store, you’ll need to:
- Go to Settings > General.
- Under the Store address section, update all of the relevant editable text fields.
- Click Save.
You must disable Shopify Payments to be able to change your country. If the country of your store is currently set to the United States, this is likely causing the issue. To do this, head to Settings > Payments and click Deactivate Shopify Payments.
If you are still having troubles, please post a screenshot of where you are getting stuck and I’d be happy to assist further. Please make sure to not include any personal information in the screenshot. If this is not possible, please walk me through the steps you are taking so I can better understand the page you are on. Thanks!
Hi thanks, if I am residing at Singapore but the warehouses are out of it, I can still indicate the business address to be Singapore since the bank account is in Singapore?
Ive changed the store address to Singapore but when I try to activate Shopify payments again, the error message below is shown:
Could not activate Shopify Payments
-
Name has already been taken
-
You must disable Shopify Payments to use this Provider
FYI, Ive already disable BEFORE changing store address
With this, how do I activate Shopify Payments?
Glad to hear you were able to update your country and address settings.
As for reactivating Shopify Payments, thanks for the detailed description of the error you are receiving. This is a known error that can occur sometimes when you change your store country. No problem though, our team will need to fix this from our end to get your Shopify Payments up and running. To do this, you’ll need to reach out to our Support team directly for their assistance. We can’t provide account-specific support via the Community at this time, so we’ll be happy to assist you with this via live chat, callback request or email. Please pass on the error you are seeing to the Support Advisor, and they will escalate the issue to the right team for you to get this resolved as quickly as possible.
Let me know if you have any other questions! How is the rest of your setup going?